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KÍLÉNTÁR CARE GUIDE

Every Kíléntár piece is handcrafted - woven, dyed, beaded, or stitched by artisans across West Africa - and each material carries its own way of being kept. Cared for properly, these are pieces made to last and to be passed on. Below you'll find care guidance by material. Most of our garments combine two or more: where they do, always follow the gentlest instruction. The care line on each product page states the final word for that piece, and if you're ever unsure, write to us at hello@kilentar.com - we're happy to advise.

• Handwoven cotton & silk thread (Faso Dan Fani)
  Dry clean recommended. Do not tumble dry. Iron on reverse at low heat only, or steam. Store hanging to preserve the weave's structure.

• Raffia (dyed fringe)
  Steam only - never iron raffia directly; direct heat damages the dyed fibres. Hang to store and never fold the fringe layers. If fringe arrives compressed from shipping, hang for a few hours and steam gently.

• Beadwork (glass, resin & metallic beads)
  Dry clean only - do not hand wash. Store flat or hanging without compressing the beaded surface. Dress with care and keep away from sharp jewellery, zips, and bags that can snag threads.

• Shells & cowries
  Dry clean only. Store hanging on a padded hanger - shell-embellished pieces carry real weight. Avoid crushing under other garments; handle gently when dressing.

• Vintage & deadstock lace
  Hand wash cold or dry clean - beaded lace is dry clean only and should never touch water. Do not tumble dry. Steam rather than ironing lace directly. Store hanging or flat.

• Chiffon
  Dry clean. Steam on low to release creases. Store hanging.

• Tulle, net & mesh
  Dry clean recommended. Steam gently or iron on low heat. Hang to store.

• Satin
  Dry clean. Steam on low; avoid direct high heat, which marks the surface.

• Silk & hand-dyed àdìrẹ
  Dry clean only. Steam on low heat. Hand-dyed pieces should never be soaked - dye placements are unique to each garment. Store flat or on padded hangers.

• Wool & stove-wool fringe
  Dry clean only. Steam gently. Store folded or hanging with room - never compress fringe.

• Tassels (cotton & shimmer)
  Steam gently if tangled; never iron. Hang so tassels fall freely — do not fold. Finger-comb strands rather than brushing.

• Sequins
  Dry clean recommended. No iron contact at any heat. Store hanging with space around the garment.

• Crepe
  Dry clean. Steam on low heat.

• Denim (rigid, with aso oke detail)
  Dry clean only to protect vintage aso oke pockets. Steam lightly.

• Tweed
  Dry clean only. Steam on low heat; avoid pressure over boning channels where present.

• Plissé (pleated)
  Dry clean only - pleats are heat-set and washing relaxes them. Steam very gently; never press pleats or ruffles flat.

• Gold hardware, Igba & Adinkra buttons
  Keep direct heat away from buttons and plaques. No harsh cleaning products; wipe gently with a soft dry cloth.

• Corsetry & boning
  Steam gently; avoid pressing directly over boning. Store hanging or flat - never fold across the boned section.

WORLDWIDE SHIPPING

• UK (Aramex) - 3 to 5 working days
• United States & Canada (DHL) - 4 to 5 working days
• Europe (DHL) - 4 to 5 working days
• Middle East & Saudi Arabia (DHL) - 4 to 6 working days
• Africa (DHL) - 3 to 5 working days
• Rest of the world (DHL) - 5 to 7 working days

Please note that every Kíléntár piece is handcrafted to order. Allow up to 5 working days for most pieces and up to 2 weeks for heavily beaded styles before your order is dispatched.

View full shipping information →

CUSTOMS & DUTIES

Customs and import duties may apply upon delivery depending on your country. These fees are determined by your local government and are the responsibility of the customer.

Learn more about customs & duties →

Every Kíléntár piece is handcrafted to order and thoroughly inspected before it leaves our studio. If something is not as it should be, we will make it right.

RETURN WINDOW

Returns must be requested within 14 days of confirmed delivery. Items must be unworn, unwashed, and in original condition with all tags attached.

STORE CREDIT ONLY

All approved returns are issued as store credit only, redeemable at kilentar.com. Monetary refunds are not offered.

RETURN SHIPPING

A prepaid DHL return label will be provided upon approval. The label fee will be deducted from your store credit. All returns are routed through our London hub.

LABEL FEES BY REGION

• United Kingdom: £45
• Europe: $60
• United States: $70
• Canada: $70
• Middle East & Saudi Arabia: $60
• South Africa & Africa: $50 (Nigeria: ₦4,000)
• Australia & New Zealand: $75
• Rest of World: $75

NON-RETURNABLE ITEMS

Earrings, swimwear, and sale items are not eligible for return. Customised or made-to-measure pieces are final sale.

How to Return

• Visit the Kíléntár Returns Centre and enter your order number and email.
• Select the item and reason for return.
• Await approval within 1 to 2 business days.
• Print your prepaid DHL label and drop off at your nearest DHL point.
• Store credit issued within 5 to 7 business days of inspection.

For full details visit our Shipping & Returns page or start a return here.